Tag Archives: layout

Opting In

By James Hoffmann | Published: January 13, 2010

Restaurants have a complex set of rituals, etiquette and laws governing the interaction between the establishment and the guest. Jeffrey Steingarten (and I wish I could quote it but my copy is out on loan) talks about how the best waiters are so good that they become invisible. Plates arrive, glasses are filled and the [...]

Posted in Opinion | Also tagged Cafes, consumer, customers, design, opt-in, selling coffee, service | 13 Comments

My name is James Hoffmann, and this is my blog about all things coffee.
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