Tag Archives: customers

Opting In

Restaurants have a complex set of rituals, etiquette and laws governing the interaction between the establishment and the guest. Jeffrey Steingarten (and I wish I could quote it but my copy is out on loan) talks about how the best waiters are so good that they become invisible. Plates arrive, glasses are filled and [...]

Posted in Opinion | Also tagged , , , , , , | 13 Comments

Diversity Vs Identity

I’ve tried to avoid writing about the current economic climate, and the outlook for coffee in 2009, and using the two “c” words that lost any meaning months ago.
Nonetheless it has been interesting to see what they industry press are writing about, what advice is being offered, what strategies are being deemed wise.  A word [...]

Posted in Coffee | Also tagged , , , , , , , , , , | 15 Comments

Who is to blame for bad coffee?

I’ve written a lot recently with an industry readership in mind.  This post I write with the consumer firmly in mind.  This isn’t about exonerating lazy cafe owners and baristas, or excusing the chains or making allowances for restaurant coffee.  Anyone who loves or even likes coffee will often complain about how bad a lot [...]

Posted in Opinion | Also tagged , , , , , , , , , | 28 Comments