I might start posting these a little more regularly (let me know on twitter with a yay or nay) - I have various link repositories full of interesting stuff.
A piece on Alterra in Milwaukee – some great quotes and it’s always interesting to read about coffee companies and how they started and grew.
I’d recommend reading this, not for the main point of the article, but for the impact that a small kindness can have on a customer and how they perceive you and the business you work in. The value of a small gesture like this might be nothing, or it might be a glowing mention on the Harvard Business Review blog…
Daniel Humphries is posting some good stuff on cupping over on his blog. Worth a read!