I’m really proud of this particular episode, which actually seems a bit wrong considering Colin is the one saying all the interesting stuff. I think there is some incredibly important stuff covered in this, for baristas and for business owners.
Things we talk about:
– A great way to think about quality, and quality control
– A definition of innovation in coffee
– Tasting Vs Drinking and menus
– Service and how to treat VIPs
– Coffee’s best kept secret
I don’t want to present it like Colin is calling out the industry, but he does make some excellent points concerning where we’re falling down. In summary – well worth 30 minutes of your time!
I’m sure I can drag Colin along if anyone has any questions or comments.